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Terms and Conditions

JoyRyder — Simply Well
joyryder.co.za
Last updated: 30 September 2026

1. About us and these terms

JoyRyder ("we", "us", "our") provides online fitness and wellness coaching under the Simply Well brand. These Terms and Conditions govern your use of joyryder.co.za and any purchase you make through it. By purchasing or subscribing, you confirm that you have read and accept these terms and our Refund and Cancellation Policy, which forms part of them.

Business details (as required by the Electronic Communications and Transactions Act 25 of 2002):

  • Trading name: JoyRyder
  • Owner / responsible person: Jalene Burger
  • Email: info@joyryder.co.za

2. What we offer

All services are delivered online. We currently offer three products:

2.1 Video Library Pass — R1,500, once-off
Lifetime access to the full Simply Well training video library, including yoga, Pilates and mobility flows, streamed in full HD. "Lifetime access" means access for as long as JoyRyder continues to operate the Simply Well video library. Should we ever discontinue the library, we will give you at least 30 days' notice and the opportunity to download the content where licensing permits.

2.2 Video + Consult — R2,000, once-off
Everything in the Video Library Pass, plus one 60-minute one-on-one online coaching session covering stretch, yoga and Pilates sequences. The coaching session must be booked and taken within 6 months of purchase. The video library access is not time-limited.

2.3 Simply Well Monthly — R500 per month, recurring subscription
An ongoing monthly subscription including everything in Video + Consult, plus one 30-minute one-on-one online coaching session each month, nutrition guidance and a personalised fuel plan, fresh weekly recommendations, priority booking for live classes, and accountability support.

Your monthly 1:1 session is available within the month it falls in and does not carry over to the following month unless we agree otherwise in writing.

3. Subscription billing (Simply Well Monthly)

By subscribing you authorise JoyRyder, through our payment processor Payfast, to charge R500 to your chosen payment method every month until you cancel.

  • The first payment is taken on the day you subscribe. Subsequent payments are taken on the same date each month.
  • The subscription continues automatically until cancelled. There is no fixed term and no minimum number of months.
  • You may cancel at any time by emailing info@joyryder.co.za or using the cancellation option in your account. Cancel at least 48 hours before your next billing date to avoid being charged for the following month.
  • On cancellation, your access continues until the end of the month you have already paid for. Part-months are not refunded.
  • We will give you at least 30 days' written notice before any change to the subscription price. You may cancel before the new price takes effect.

4. Prices and payment

Prices are in South African Rand and include VAT where applicable. Payment is processed securely by Payfast (payfast.io). We do not see or store your card details. We may change our prices at any time; changes never affect a once-off purchase already completed, and subscription changes are handled under clause 3.

5. Access and delivery

Access to the video library is granted by email within 24 hours of successful payment. One-on-one sessions are booked through the link we send you and are delivered by video call; the joining link is sent at least 24 hours before the session. Nutrition guidance and fuel plans are delivered by email within 7 days of subscribing or of your intake questionnaire being returned, whichever is later.

6. Booking, rescheduling and cancellation of 1:1 sessions

You may reschedule a booked session free of charge with at least 24 hours' notice before the start time. Cancellations or reschedule requests made within 24 hours of the session, and no-shows, result in the session being forfeited and it will not be rebooked or refunded. If we need to cancel or move a session, you may choose a new date or, where applicable, a refund.

7. Refunds

Refunds are governed by our Refund and Cancellation Policy. In summary: the video library, once accessed, is not refundable; subscriptions can be cancelled at any time but part-months are not refunded; and statutory cooling-off rights apply where the law provides them.

8. Health disclaimer — please read

Simply Well provides general fitness coaching and general wellness and nutrition guidance only. It is not medical advice, physiotherapy, medical nutrition therapy, or treatment for any condition, and it does not replace consultation with a doctor, registered dietitian or other qualified healthcare professional.

You agree that:

  • You will consult a healthcare professional before starting any new exercise or eating programme, particularly if you are pregnant, recovering from injury or surgery, or living with any medical condition;
  • You participate at your own risk and will stop immediately and seek medical attention if you experience pain, dizziness or any concerning symptom;
  • You will disclose relevant health information when asked, and understand that our guidance is based on what you tell us;
  • Individual results vary and we do not guarantee any particular fitness, weight or health outcome.

9. Your account and acceptable use

Access to the video library is personal to you. You may not share your login, download and redistribute content, screen-record or re-stream sessions, or use any part of the library commercially. We may suspend or terminate access, without refund, where we reasonably believe this clause has been breached.

10. Intellectual property

All videos, plans, written materials and branding remain the property of JoyRyder. Purchasing a pass or subscription grants you a personal, non-transferable licence to view and use the content for your own wellness purposes only.

11. Liability

To the fullest extent permitted by law, including the Consumer Protection Act 68 of 2008, JoyRyder is not liable for injury, loss or damage arising from your participation in exercise programmes or your application of general wellness or nutrition guidance, save where such loss results from our gross negligence. Nothing in these terms limits your rights under the Consumer Protection Act or any other applicable law.

12. Privacy

We process personal information in line with the Protection of Personal Information Act 4 of 2013. We collect only what we need to deliver your service and take payment — including health information you choose to share for the purpose of your coaching and fuel plan, which we treat as confidential and use for no other purpose. We do not sell your information. Our payment processor, Payfast, processes your payment data under its own terms.

13. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your purchase applies to that purchase. Material changes affecting subscribers will be notified by email at least 30 days in advance.

14. Governing law

These terms are governed by the laws of the Republic of South Africa. We ask that you contact us first so we can resolve any dispute directly; failing that, you may approach the National Consumer Commission or the South African courts.

15. Contact

JoyRyder — Jalene Burger
Email: info@joyryder.co.za
We aim to respond within 2 business days.